FBA-REFFBA & AmazonCarrier-Mandated

FBA Customer Returns Processing Fee

Apparel, electronics, and shoes have higher return rates and correspondingly higher FBA-REF.

Charged when a customer returns an FBA item. Amazon inspects, processes, and returns the item to inventory or disposes of it.

Per Shipment

Category:Basic Shipping FeeChina Export Local ChargesDestination Import Charges

Applies to:

FCLLCLAirRailCourierRoadFBAAs Request

Typical Cost Range

$1.8–$12

flat rate

Standard size (<=1lb): $1.80-$2.80. Standard size (1-3lb): $2.80-$4.50. Oversize: $4.00-$12.00.

Shipper (When CIF, DAP)

Consignee (When EXW, FOB)

Negotiability

Set by carrier or port authority — not negotiable.

FBA-REF is Amazon-set. Reduce return rates by improving product listings and packaging.

MonthlyWeeklyFixed

Current rate reviewed: Per return

Flat Rate

FBA-REF = Amazon Set Rate per Returned Unit by Size Tier

FBAreturnscustomer service

Frequently Asked Questions

Why are return rates higher for certain categories?

Apparel, electronics, and shoes have higher return rates and correspondingly higher FBA-REF.

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